• "Overall the care is excellent. [Staff] know people as individuals and the care is the best it has ever been."

​

• "The staff are lovely and they are very kind."

 

• Another person told us, "The staff are caring and support me when I need help."

 

• A relative said, "[Staff] are kind and affectionate. The atmosphere is patient, caring and attentive."

 

• Another relative told us, "Staff are very kind and caring and know people's needs well. I would one hundred per cent recommend this home to others and cannot fault the care provided."

​

• People told us they enjoyed the food at Wensley House. One person said, "They spoil me, I've never had a bad meal."

​

• "Of course the staff keep me safe, I have no concerns or worries."

​

• A relative said, "It's brilliant here. I often see the staff just sitting chatting to the people who live here."

​

• "Since coming to Wensley House, my mother has been really happy and content. She is now walking and is well cared for."

​

• ​‘The staff are looking after me well, I feel better since being here’

​

• ‘I could not be more at home’

​

• "The food is very good and there is plenty of it, in fact sometimes there is too much."

​

• ‘I have settled in well and I really like it here’

​

• ‘I feel comfortable and I had the opportunity to sit and have a good talk with the manager and my family when I arrived’ and ‘I am happy with the move I have made’.

​

• ‘the staff are very good when they help you, they are respectful and look after your dignity’

​

• ‘I see my doctor when I want and I see the chiropodist’

​

• ‘the care staff are good with your dignity, I have never found anything embarrassing’

​

• ‘the staff do encourage my relative to be independent as much as possible’

​

• "If I had a relative requiring a care home, I would recommend this service."

​

• ‘the staff know the residents well’

​

• ‘if my relative needs any medical attention, this is dealt with promptly’

​

• ‘I never worry about my relative as I am confident that they are well cared for’.

​

• ‘I have choice about how I spend my time and where I spend it, I also choose when I want to go to bed and get up’ and ‘I choose how to spend my time and go to bed when I want to go to bed’.

​

• "There are things to do if I wanted but I prefer not to join in. I prefer to just read the paper."

​

• ‘if I had any concerns I would phone my family and they would raise it. I would be quite confident that any concerns would be addressed’

​

• ‘I am happy with my room and the maintenance man is good, he comes and fixes anything’.

​

• Relatives who commented said ‘the home is clean and it never smells’

​

• "I have found all staff to be friendly but not over familiar – a very nice balance", and "always a very warm welcome".

​

• ‘the staff come quickly if you call them, its no trouble at all’

​

• ‘The staff are nice people – day and night’

​

• "I feel confident the home is well run."

​

• ‘the staff do chat to you and if you want anything they will get it for you’

​

• ‘I am very happy being here in this home’

 

• ‘I am pleased to have my relative in such a lovely home’

​

• ‘an excellent home, highly recommended’

​

• ‘the home is friendly and caring and the staff do all they can to make the residents feel comfortable’

​